Shipping & Delivery Policy
At RealisticDoll, we provide secure and discreet international delivery. This policy explains our production timelines, estimated transit times, customs arrangements, and delivery procedures.
1. Discreet Packaging
All orders are shipped in plain, unmarked outer packaging. The package does not display product images or adult-product descriptions.
2. Order Processing
Custom-Made Dolls
Custom-made products generally require 15–30 days for production.
The exact production time may vary depending on the brand, selected options, production schedule, and quality-control requirements. Please contact our customer service team for an estimated timeline for your specific order.
In-Stock Dolls
Products marked as available in our US or EU warehouse are normally prepared for dispatch within 1–2 business days.
In-stock products generally cannot be customized unless otherwise stated on the product page.
3. Estimated Delivery Times
The following estimates refer to transit time after the order has been produced and dispatched.
| Destination | Estimated Transit Time |
|---|---|
| US/EU local warehouse orders | 3–7 days |
| Custom orders to the United States | 15–20 days |
| Custom orders to Europe | 25–35 days |
| Custom orders to Canada | 25–35 days |
| Custom orders to Australia | 15–25 days |
| Other supported destinations | 15–35 days |
These are estimated delivery times, not guaranteed arrival dates. Customs inspections, public holidays, extreme weather, carrier disruptions, and other circumstances outside our control may cause delays.
For custom-made products, the total estimated fulfillment time consists of both:
- Production time: normally 15–30 days; and
- Transit time: based on the destination shown above.
Please contact customer service before ordering if you need delivery by a particular date.
4. Duties, Taxes and DDP Shipping
DDP means Delivered Duty Paid. For eligible DDP destinations, applicable import duties and customs-clearance charges are handled as part of the shipping arrangement, unless otherwise stated during checkout or confirmed by customer service.
DDP service is available for the United States and selected European Union destinations, including France, Germany, and the Netherlands.
DDP availability may depend on the destination, product, warehouse, and shipping route. Other EU destinations may also qualify. Please contact us before ordering to confirm whether DDP is available for your address.
For destinations that are not eligible for DDP, the recipient may be responsible for import duties, taxes, customs fees, or carrier handling charges imposed by the destination country.
Customers are responsible for confirming that the product can legally be imported into their country or region.
5. Pre-Shipment Confirmation
For custom-made dolls, we can provide factory photos or videos before dispatch so that the customer can review the completed product and selected customization details.
Customers should review the materials promptly. Shipping may be delayed if confirmation or clarification is required.
6. Tracking Information
When tracking is available, the tracking number will be provided after the package has been dispatched.
Tracking information may take several business days to become active after the shipping label is created.
7. Delivery Inspection
Please inspect the outer packaging when the order arrives. If the package appears seriously damaged:
- Photograph the outer packaging and shipping label;
- Record an unboxing video before opening the package;
- Keep all original packaging and accessories; and
- Contact us as soon as possible.
Do not discard the packaging before the issue has been reviewed.
8. Address Accuracy and Delivery Attempts
Customers are responsible for providing a complete and accurate delivery address, telephone number, and email address.
Additional costs caused by an incorrect address, refused delivery, repeated failed delivery attempts, or failure to cooperate with customs may be charged to the customer where permitted by law.
Please contact us immediately if you notice an address error. An address cannot always be changed after dispatch.
9. Shipping Restrictions
We do not ship to destinations where the importation or possession of the ordered product is prohibited.
Laws and customs requirements vary by country and may change. Please contact customer service before ordering if you are uncertain about local restrictions.
10. Contact Us
For production schedules, DDP availability, delivery estimates, or tracking assistance, please contact:
Email: support@realistic-doll.com
Phone/WhatsApp: +86 136 4264 2795
Customer service can provide an estimate for your order, but production and delivery dates cannot be guaranteed when delays are caused by manufacturers, customs authorities, carriers, or events outside our reasonable control.
Last updated: August 20, 2026