Sex Doll Buying, Ordering & Shipping FAQ | RealisticDoll

A custom order is produced after payment using the confirmed options, so it requires production time and changes may be restricted once work begins. An in-stock order is already manufactured in the configuration shown and normally leaves the local warehouse faster, but its face, skin tone, body and other production options generally cannot be changed.

Included items vary by brand and model. The product page and confirmed order determine the exact body, head, wig, clothing, care kit, connectors and accessories supplied. Display photos may show props or optional upgrades that are not included. Review the package list and paid options before checkout, and ask RealisticDoll to confirm anything unclear.

Compare material, height, body measurements, net weight, breast size, head style, skeleton features, standing ability and available customization. Also consider how you will lift, clean and store it. Check the product specifications rather than judging only from photos, and contact RealisticDoll before ordering if compatibility, weight or dimensions are unclear.

Most made-to-order models offer selected options such as head, skin tone, makeup, wig, eye color, skeleton features, standing feet and other upgrades. Availability and compatibility vary by brand and body. Select only options shown on the product page or confirm special requests with RealisticDoll in writing before payment; extra cost or production time may apply.

Available payment methods are those displayed at checkout for your country, order value and currency. Complete payment only through the RealisticDoll checkout or instructions confirmed by official support. RealisticDoll currently does not accept cryptocurrency. If a payment fails, do not repeatedly submit it; contact your bank and RealisticDoll before trying another method.

Production normally begins after payment is confirmed and all required customization details are complete. Estimated production time: 15–30 days. Special makeup, implanted hair, unusual skin tones, factory schedules and holidays may affect the estimate.

In-stock orders are normally dispatched within 1–2 business days after order verification. Estimated delivery after dispatch is 3–7 days. Warehouse location, destination, weekends and carrier conditions may affect delivery.

Yes. All custom orders can receive finished-product photos or a video before shipment upon request. RealisticDoll can show the visible body and head combination, skin tone, makeup, wig or implanted hair and other visible custom options. Reply promptly after review because delayed approval can postpone shipment. Lighting and displays may cause slight color differences.

Contact RealisticDoll immediately. A change may be possible before production or warehouse processing begins, but it is not guaranteed. Once materials are prepared, customization starts or an in-stock order is dispatched, changes may be refused or require extra cost and time. Do not assume a request is accepted until RealisticDoll confirms it in writing.

Request cancellation in writing as soon as possible. Eligibility and any deduction depend on whether payment processing, production, customization, warehouse handling or shipment has begun. Custom goods may not be cancellable once production starts. Review the Returns, Refunds & Order Cancellation Policy; cancellation is valid only after written confirmation.

The total estimated time includes production and transportation. Production normally takes 15–30 days. Transportation normally takes 10–60 days, depending on the shipping method selected for the order. These are estimates rather than guaranteed delivery dates. Contact RealisticDoll customer service for an estimate based on your product and destination.

Yes. Orders use plain protective outer packaging without obvious adult-product branding. However, the carrier label and customs documents must contain information legally required for transport, identification and clearance. Large packages may reveal their approximate dimensions, but the exterior is not intended to identify the specific product inside.

If DDP has not been confirmed, the recipient may need to pay import duty, VAT, brokerage or carrier fees. Customs authorities determine the final amount. Review the Ordering & Shipping Policy or contact RealisticDoll before purchasing.

Final delivery is commonly handled by UPS, FedEx, TNT, DHL or CDEK. Even when sea, rail or truck is used for the first leg, one of these carriers may collect the cleared parcel for last-mile delivery. If they do not serve the destination, another available local carrier may be used. The final carrier and tracking number depend on the actual route.

DDP means Delivered Duty Paid. When RealisticDoll confirms that DDP applies to a specific order and route, import duty and the usual customs-clearance charges are handled under the confirmed shipping arrangement. DDP is not automatic for every product or destination; batteries, AI functions, parcel size, weight, postal code and route availability can change eligibility.

RealisticDoll selects air, sea, rail or truck transport according to the product, packed dimensions and weight, destination, available routes and cost. Oversized parcels may be too expensive for all-air transport. Sea, rail or truck may be used for the first leg, followed by local courier delivery. Ask before ordering if you need a particular method; availability is not guaranteed.

Tracking can pause while a package is in international transit, customs processing or transfer between carriers. Weekends, holidays, weather and peak seasons may also delay scans. Contact RealisticDoll if tracking remains unchanged beyond the normal route interval.

Service depends on local law, product type, batteries, parcel size, postal code and current routes. RealisticDoll serves many destinations in North America, Europe, parts of Asia, Oceania, Russia through eligible CDEK routes, and selected Latin American countries. Regular shipping is unavailable to India, Africa and Islamic countries or regions except Dubai, UAE. Confirm your exact address before ordering and review our Ordering & Shipping Policy for destination details.

RealisticDoll sends tracking information after the parcel is handed to logistics and a usable number becomes available. For air courier or local-stock orders this may appear soon after dispatch. With sea, rail or truck first-leg transport, the final UPS, FedEx, TNT, DHL, CDEK or local number may not be created until customs clearance and last-mile collection.

Contact RealisticDoll immediately with your order number, old address and complete new address. A change may be possible before production shipping documents or warehouse dispatch are finalized, but identity or payment verification may be required. After handover, a change may be unavailable or chargeable and must be approved by the carrier. Never rely on an address change until confirmed in writing.

Before opening, photograph every side of the carton, shipping label and visible crushing, holes, water or tampering. Record one continuous unboxing video showing the sealed package, protective materials, product and accessories. Keep all packaging, do not use, wash, modify or repair the item, and contact RealisticDoll promptly with the order number and original files.

Contact RealisticDoll immediately. An incomplete or incorrect name, street, postal code or phone number can cause a hold, failed delivery, return or disposal. Correction, storage, redelivery and return fees may be charged to the customer, especially after carrier handover. RealisticDoll cannot guarantee recovery or reimbursement when an order was sent to the address submitted and confirmed by the customer.

The carrier or customs may hold, return, abandon or dispose of the parcel. Storage, brokerage, return transport, redelivery, disposal and other charges can arise and may be deducted from any eligible refund or charged to the customer. Original shipping and custom-production costs may be non-refundable. Contact RealisticDoll before refusing a parcel or ignoring a customs request.

No specific arrival date is guaranteed unless RealisticDoll confirms it in writing for the exact order. Production, inspection approval, parcel size, transport selection, customs, weather, carrier capacity and holidays can change timing. International logistics often slows from mid-November through February, especially sea, rail and road routes. Contact us before ordering for a time-sensitive event and allow a wide buffer.