RealisticDoll Ordering Process & Shipping Policy

This policy explains the complete process from product selection and order confirmation through production, inspection, shipping and delivery.

Production and transit times are estimates, not guaranteed delivery dates. Actual arrangements depend on the product, custom options, package size and weight, destination, route, customs and holidays.

1. Select a Product and Place Your Order

Select the body, head, skin tone, makeup, wig, skeleton and other available options on the product page. Before ordering, verify the brand, model, material, head-and-body combination, height, measurements, net weight, customization, included accessories, paid options, stock status and contact details. Options differ by brand and model. Contact us before ordering if you need help with compatibility, dimensions, weight or customization.

Available payment methods are shown at checkout. RealisticDoll does not currently accept cryptocurrency. After payment, we review the order and contact you about conflicts or missing information. Custom production may not begin until all required details are confirmed.

2. Production and Local-Warehouse Orders

Custom-Made Products

Custom products normally require 15–30 days for production. Timing may be affected by the brand, factory schedule, implanted hair, custom makeup, special skin tones, handmade details, quality control and public holidays. Production begins after payment and confirmation of all customization. Changes or cancellations may be restricted after production begins; see our Returns, Refunds & Order Cancellation Policy.

US and EU Warehouse Stock

Items expressly marked as in stock in a US or EU warehouse are normally dispatched within 1–2 business days after confirmation and delivered in approximately 3–7 days. Ready-made stock normally cannot be reconfigured unless the product page says otherwise.

3. Pre-Shipment Photos or Video

Pre-shipment photos or video are available for every custom order so the customer can review the body and head combination, skin tone, makeup, wig or implanted hair, and other visible custom details. Please respond promptly; delayed approval may delay dispatch. Lighting, cameras and displays may cause minor color differences, and reasonable handmade variation is not necessarily a defect.

Examples of Pre-Shipment Confirmation

4. Discreet Packaging, Routes and Carriers

Orders use plain outer packaging without obvious adult-product markings. Carrier labels and customs documents must still contain legally required information. Routes are selected according to size, total weight, destination, availability and cost. Oversized packages may travel by air, sea, rail, truck or another land route. Sea, rail or road transport may be the first leg; after customs clearance, final delivery is usually handled by UPS, FedEx, TNT, DHL or CDEK. Another local carrier may be used where these services are unavailable.

5. Estimated Transit Times

Custom-order fulfillment includes 15–30 days of production plus transit. From mid-November through February, Christmas and Lunar New Year may slow production, transport and customs, especially rail, road and sea routes. Remote delivery, inspections, weather, strikes and other uncontrollable events may also cause delays. Contact us before ordering if delivery is needed by a specific date; no date is guaranteed without written confirmation.

6. DDP Destinations

DDP means Delivered Duty Paid. For a confirmed DDP order, import duties and normal clearance charges are handled under the confirmed shipping arrangement. The following list mainly applies to ordinary products without batteries. Battery-powered, AI and other special-function products may follow different rules.

North America

• United States
• Canada

Oceania

• Australia

Europe

• Austria
• Belgium
• Bulgaria
• Croatia
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Italy
• Latvia
• Lithuania
• Luxembourg
• Netherlands
• Poland
• Portugal
• Slovakia
• Slovenia
• Spain
• Sweden
• United Kingdom
• Ukraine

Asia

• Cambodia
• Indonesia — confirm before ordering
• Japan
• Malaysia
• Myanmar
• Philippines
• Singapore
• Taiwan
• Thailand
• Dubai, UAE
• Vietnam — confirm route-specific rules before ordering

DDP eligibility still depends on the product, battery status, package size and weight, postal code and available route. Confirm before ordering.

7. Import Costs Payable by the Buyer

For orders not confirmed as DDP, the recipient may owe import duty, VAT, clearance, brokerage or carrier charges. Destinations that may require buyer-paid charges include Mexico, Brazil, Argentina, Chile, Peru, Venezuela, South Korea, Switzerland, New Zealand, some Vietnam routes, Israel, Türkiye and other non-DDP areas. Costs may be approximately US$100–200 or more. This is only a reference; customs determines the actual amount from classification, declared value, dimensions, weight and local rates.

8. Orders to Russia

Russia may be served through CDEK, subject to the product, address, package specifications and current logistics conditions. Cards issued by Russian banks may not work. Customers may try a non-Russian bank card enabled for international payments. Available methods are those shown at checkout. Confirm the address, freight charge, payment method and estimate before ordering.

9. Custom Orders to Mexico

Air Freight

• An additional freight charge normally applies.
• Estimated transit: 10–25 business days.
• The customer pays Mexican import charges.
• We provide reasonably required invoice or declaration documents.

Sea Freight

• Estimated transit: about two months.
• Door-to-door service may be available in major cities.
• Remote-area customers may need to collect from a designated facility.
• Freight and clearance inclusion must be confirmed before ordering.

Do not assume every Mexico sea shipment is free or duty paid.

10. Mexico Orders Using US Warehouse Stock

US warehouse stock normally cannot be shipped directly by RealisticDoll across the border to Mexico. Customers may independently use a forwarding company such as Stackry, North Mail Center or San Ysidro PO Box. Register with the forwarder, obtain a US address, use it for the RealisticDoll order, and arrange the second shipment with the forwarder.

Before choosing a service, confirm that it accepts adult products and the package''s dimensions, weight and category, and review secondary freight, insurance, customs, taxes and compensation. These companies are listed only as third-party references and are not RealisticDoll partners or guaranteed services. RealisticDoll''s responsibility ends when delivery is completed to the US address entered on the order; the customer and forwarder handle the subsequent cross-border shipment.

11. Other Latin American Destinations

Brazil, Argentina, Chile, Peru, Venezuela and other supported Latin American destinations normally use air freight, with UPS or another local carrier potentially handling final delivery. Freight is normally quoted separately from size, weight and address; the customer generally pays import and clearance charges; estimated transit is 10–25 business days; remote areas may lack door-to-door service; and local-warehouse stock may not be directly deliverable. Refusal to pay duties may cause delay, return or customs disposal, with resulting costs payable by the customer.

12. Destinations We Do Not Serve

We do not offer normal shipping to Islamic countries or regions except Dubai, UAE; India; African countries or regions; or any destination where import, possession or transport is prohibited. Laws, sanctions, customs and carrier rules can change. Customers must verify local legality before ordering.

13. Tracking, Address and Delivery

Tracking is sent when available. During a sea, rail or truck first leg, final-mile tracking may not yet exist. New tracking may activate after UPS, FedEx, TNT, DHL, CDEK or a local carrier receives the package. Customers must provide an accurate name, physical address, postal code, phone and email. Large products normally cannot go to a standard PO box. Address errors, refusal, failed delivery, unpaid charges or failure to cooperate with customs may cause return, storage, redelivery and handling costs.

14. Delivery Inspection

If the carton is crushed, punctured, wet, opened or seriously damaged: photograph every side and the label; record one continuous unboxing video before opening; photograph the product, protection and accessories; retain all packaging; and contact RealisticDoll promptly. Do not use, clean, modify or repair a suspected damaged product before review. See our Returns, Refunds & Order Cancellation Policy.

15. Contact RealisticDoll

For configuration, production, pre-shipment confirmation, DDP, Russia or Latin America orders, freight quotes or tracking, visit Contact RealisticDoll.

Email: support@realistic-doll.com
Phone/WhatsApp: +86 136 4264 2795

Also review our Terms and Conditions and Privacy Policy.

Last updated: September 10, 2026