At RealisticDoll, we are committed to providing premium-quality adult dolls and exceptional customer service. We stand behind every product with our comprehensive guarantee policy designed to ensure your complete satisfaction.
1. Our Guarantees to You
Authenticity Guarantee
All products at RealisticDoll.com are 100% authentic. We are an authorized distributor for leading manufacturers and only source genuine dolls. View our authorization certificates here.
New & Perfect Condition Guarantee
Every doll is shipped in brand-new condition, fully functional, and precisely as described on our website.
Quality Assurance Process
Each doll undergoes rigorous inspection before shipping, with secure privacy-preserving packaging and reliable logistics. We perform detailed quality checks to minimize the risk of defects upon arrival.
100% Satisfaction Commitment
As a trusted retailer with extensive industry experience, we provide factory photos before shipment to confirm all details meet your expectations. Should any issues arise due to manufacturing defects or shipping errors, we will resolve them promptly.
2. Eligibility & Process for Refunds/Replacements
Step 1: Inspection Upon Delivery
Immediately upon receiving your doll, please:
- Carefully inspect the doll from head to toe
- Document the unboxing with photos or video (including the packaging, shipping label, and doll in full view)
- Do not use the doll until your inspection is complete
Step 2: Contact Our Support Team
If you discover any of the following, contact us within 7 days of delivery:
- Significant Damage: Clear shipping-related damage affecting doll functionality
- Major Differences: Substantial departure from advertised appearance or specifications
- Wrong Item: Received a different product than ordered
Step 3: Resolution Options
Based on our assessment, we will provide one of these solutions:
- Replacement: For significant defects or wrong items
- Partial Refund: For reparable issues
- Full Refund: For unfulfilled orders or major quality issues
3. Scenarios & Responsibilities
Incorrect Dolls
Submit an unboxing video showing the entire doll, head, shipping label, and packaging. We will investigate with our factory and arrange a replacement if confirmed.
Damaged During Shipping
For visible external damage, report to the carrier immediately and contact us with documentation. Replacement eligibility depends on damage severity.
Missing Package
If tracking shows delivery but you haven't received the package, contact the carrier immediately. Adult signature service may apply for verification.
4. What Is Not Covered
Minor Blemishes
As handmade products, dolls may exhibit:
- Minor skin variations, injection marks, or mold seams
- Loose/missing nails or eyelashes (repair kits provided)
- Slight makeup or color variations (due to screen/monitor differences)
- Minor shipping wear (small scrapes, bent joints)
Handmade Nature
Each doll has unique characteristics:
- Allow 1–3 cm variance in measurements
- Makeup/color may not exactly match promotional photos
- We share factory photos before shipping for your confirmation
Optional Features
Some functional components may vary:
- Heating/audio features should be tested immediately upon receipt
- Manufacturer warranty varies; we recommend separate heating blankets
Customer-Related Issues
The guarantee does not cover:
- Damage from improper handling, storage, or cleaning
- Structural issues from user error (hyperextension, tearing)
- Used dolls (extremely personal products)
- Weight variations from added options (ultra-soft features, mechanical upgrades)
5. Important Notes
- Contact our support first—we aim to resolve issues swiftly.
- Returns must be in original, unused condition with all accessories.
- Refunds processed within 10–14 business days after receiving returned items.
- We reserve the right to assess each case based on provided evidence.
Contact Us
For any questions about our policy, email support@realisticdoll.com or visit our Contact page.
Policy Updates
This policy may be updated periodically. Last revised: [2026/03/26]
RealisticDoll – Your Trusted Source for Premium Adult Dolls